IMRG

IDIS - Internet Delivery Is Safe

ONLINE SHOPPER DELIVERY CHARTERŠ
Version 1.0

Internet shopping delivery is safe
where you see this sign:

http://www.imrg.org/IDIS
IDIS is the official merchant accreditation scheme

IDIS-ACCREDITED MERCHANTS

IDIS SPONSORS

As an online shopper* with an IDIS-accredited retailer, you have the right to:

1. Clear delivery information before you place your order;
2. Convenient and reliable delivery service;
3. Notification of any delivery limitations / conditions;
4. Charges that are complete and simple to understand;
5. Access to information on your order progress;
6. Delivery within the agreed time frame;
7. Helpful support with attempted / late / failed deliveries;
8. Your goods arriving in good condition;
9. A clear returns process, with any limitations / conditions notified prior to purchase.

* With rights come responsibilities. As an online shopper, you must:

Check delivery details carefully;
Ensure all requested information is correct and complete;
Read and agree to the terms and conditions;
Try to be delivery-friendly: if you are likely to be out at the time of delivery, try to make a safe alternative arrangement (e.g. to a neighbour or workplace);
Have realistic expectations: allow enough time for goods to arrive (picking, packing, shipping - and sourcing, if not in stock);
Avoid unnecessary / premature enquiries that waste time and money: take advantage of any online support tools (e.g. FAQs, tracking);
Be aware that it takes longer and costs more to deliver to some remote areas;
Appreciate that retailers don't 'lend' goods but 'sell' them: if you simply decide you don't want an item, expect to pay the return-shipping bill yourself: generally, returned items must be unused, in good condition and retain their original packaging;
Agree in advance with the retailer if you are going to return goods that are faulty or incorrect, then return the goods in accordance with the retailer's instructions: expect that you may be required to pay for return postage, which will usually be refunded by the retailer once the problem is confirmed.

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An IMRG white paper - "VALUING HOME DELIVERY - A COST-BENEFIT ANALYSIS' which sets out to clarify the issues for the three key stakeholders - CONSUMERS, RETAILERS and CARRIERS - is available as a free-of-charge download here:
www.imrg.co.uk/valuinghomedeliveryreport.pdf

IDIS SPONSORS

IDIS FOUNDER SPONSORS:
ANC, AXIDA, HOME DELIVERY NETWORK, LYNX - A UPS COMPANY, METAPACK, ZENDOR

IDIS SPONSORS:
GEOPOST, IFORCE, ROYAL MAIL, TRIANGLE

DELIVERY RESOURCE FOR RETAILERS

Parcel Carrier Service Guide
Retailers - Rate your Delivery Options (DIY rating system)
Glossary of Fulfilment and Logistics Terms
Download Here

IDIS-ACCREDITED MERCHANTS
(a selection of the 200+ accredited merchants)

The Online Shopper Delivery Charter can be downloaded as a PDF here.

IDIS is a sub set and extension of the ISIS Code of Practice for e-Commerce:

http://www.imrg.org/ISIS

IMRG - Internet shoppers get Home Delivery Trust Scheme - 7 December 05

Launch Press Release - 28 June 05

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THE FOLLOWING INFORMATION IS FOR MERCHANTS AND VENDORS

Press Release: E-RETAIL INDUSTRY HOME DELIVERY TRUST SCHEME PHASE 2 GETS GO-AHEAD - 23 July 05

IMRG Delivery Charter: Overview and Draft Content V0.3

Selecting Your Preferred Parcel Carrier:
To assist merchants in their choice of B2C carrier, Triangle has produced specifically for IDIS members a chart summarising the principal services of a selection of UK express parcel carriers and other specialist B2C service providers. This chart is constructed from data and information that has been provided to Triangle by the carriers themselves, and as such it serves as an aid to merchants as you review your choice of B2C delivery service provider.

IMRG e-Retail Standardisation Report by Snow Valley: e-Retail Delivery in the UK (146 Kb)

IMRG Delivery Phase 2 Proposal

Home Delivery Cost Calculator
IMRG and MetaPack have developed an interactive Home Delivery Cost Calculator that is free-of-charge and confidential. Complete the survey to receive an immediate "What-if" report that can be printed. The calculator will help you:

Understand and identify consumer, retailer and carrier costs in order to help you minimise the cost of delivery failure for all parties;
Quantify the benefits of improved delivery success;
Serve as an industry benchmark to drive best practice.

IDIS Logos for Merchants and Vendors

To display the IDIS logo on your company website, please use one of the links below:

<img src="http://www.imrg.co.uk/graphics/idisLARGE.jpg">